Shipping policy
At TANE BROOKS, we strive to deliver your home storage, furniture, and cleaning essentials in the fastest and safest way possible. Below is our clear and transparent shipping & delivery policy for all domestic and international orders.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To ensure you receive your home goods as quickly as possible, we arrange packaging and shipment promptly with no unnecessary delays, letting you upgrade and organize your home at the earliest convenience.
2. International Shipping & Delivery Time
We offer reliable international shipping to most countries and regions worldwide. Standard international delivery normally takes 7–14 business days, with slight variations depending on destination, local logistics, and customs clearance. For urgent orders of furniture and cleaning supplies, you can choose our expedited shipping option at checkout for faster delivery.
3. Shipping Cost Calculation
We maintain full transparency on all shipping fees. Shipping costs are calculated in real time based on your order’s total weight, volume, and delivery destination. The exact shipping charge will be clearly displayed at checkout before you complete payment, with no hidden fees or extra charges.
4. Customs Duties & Import Taxes
For all international shipments, local customs duties, import taxes, or related handling fees may apply, which are determined solely by your local customs authority. These additional charges are the responsibility of the recipient. We recommend customers check their local import regulations in advance to avoid unexpected costs.
5. Professional Packaging & Shipping Protection
Considering the characteristics of home furniture, storage organizers, and cleaning products, we adopt high-strength, shockproof, and crash-resistant packaging materials. This effectively protects your items from extrusion, damage, or breakage during long-distance transit. For high-value orders, we provide optional shipping insurance at checkout, bringing you extra security and peace of mind.
6. Delivery Inspection & After-Sales Support
Please inspect your package carefully upon delivery. If you find obvious packaging damage, deformation, or product breakage caused by transit, please take photos as evidence, refuse to sign for the package, and contact our support team immediately.
If you discover any product defects, quality issues, or missing parts after signing for the order, please notify our customer service within 48 hours of delivery. We will verify the problem promptly and provide targeted solutions including returns, exchanges, or compensation.
7. Customer Support
If you have any questions about order processing, shipping progress, customs clearance, or delivery issues, our professional customer support team is always ready to help. Feel free to contact us anytime for fast and professional guidance.
We are committed to optimizing our logistics and service system continuously, aiming to provide every customer with a fast, safe, and worry-free shopping experience for all your home organization and cleaning needs.